Frequently Asked Questions
How do I apply for an apartment?
Applications can be completed entirely online through our community website. Simply select a floor plan and create an account to begin the straightforward process of securing your new residence.
What income, credit, and screening qualifications are needed to apply?
Verifiable gross monthly income must equal at least three times the monthly rent, and there is no minimum credit score required. Depending on your credit history, an additional security deposit may be needed to finalize your application.
How long does the application approval process typically take?
The application approval process typically takes 24 to 48 hours. Our team moves quickly so you can start planning your move into our dynamic neighborhood.
What are your available lease terms and lengths?
We offer flexible lease agreements for terms up to 18 months. This variety lets you choose a timeline that perfectly matches your active lifestyle.
What is the total estimated cost due at move-in (deposits & fees)?
Expected move-in costs include a $250 administration fee, a $20 Luxer account setup charge, and a prorated rent amount as well as the applicable security deposit.
Are security deposits refundable?
Security deposits are fully refundable at the end of your lease. Simply return the residence in good condition to receive your funds back after a final walkthrough.
What is the penalty for breaking a lease, or do you allow lease transfers?
Lease buyouts require a 60-day written notice, a fee equal to two months' rent, and the forfeiture of your security deposit. We also offer mid-lease transfers for a $500 fee and a $150 holding deposit, provided specific payment and residency conditions are met.
Are pets allowed, and what are the restrictions/fees?
Our community welcomes up to two dogs or cats per residence with no weight limit, though specific breed restrictions and PetScreening requirements apply. A $250 non-refundable administration fee and a $35 monthly rent per animal ensure your pets can comfortably join you.
Is renter's insurance required?
Renter's insurance is required for all residents. Maintaining an active policy protects your personal belongings and provides peace of mind while you enjoy the community.
Is this a smoke-free community?
This property is not a smoke-free community. Please contact our on-site team for specific details regarding designated smoking areas and related guidelines.
What is the policy on subletting or Airbnb/Short-term rentals?
Subletting and short-term rentals like Airbnb are strictly prohibited. This rule ensures a consistent and sociable atmosphere for all permanent residents.
What is the guest policy for overnight stays?
The community features two on-site, short-term rental residences reserved exclusively for residents to book for visiting guests. This unique setup provides a convenient and comfortable space for your friends to stay overnight.
Do you offer virtual, self-guided, or in-person tours, and how do I schedule one?
You can explore 360-degree video walkthroughs online or schedule an in-person visit directly through our website. These adaptable options make it simple to view the community on your own time.
How do I handle maintenance requests?
Our dedicated on-site maintenance team is available to handle any service requests. They work efficiently to resolve issues and keep your home in excellent shape.
How do I pay rent? Can I pay online?
Rent can be paid securely online through the Resident Portal or by submitting a check to the office. Having digital payment avenues makes managing your monthly finances completely straightforward.
What utilities are included in the rent?
Utilities are separate from the base rent, with electricity and water usage individually submetered. This transparent billing structure ensures you only pay for the essential services your household actually uses.
Which providers are available for internet and cable?
Internet and cable services are provided locally by Spectrum. Getting connected is quick and effortless so you can stream or work from home immediately.
What appliances and finishes are included in the kitchen?
Kitchens are equipped with stainless or clean steel appliances, stone counters, and attractive tile backsplashes. This modern setup creates a fantastic environment for cooking and entertaining friends.
What general features and finishes are standard in the apartments?
Standard interior features include open layouts, vaulted ceilings, and private street-front entrances for select townhomes and flats. Many floor plans also offer outdoor terraces, balconies, or enclosed patios to expand your living space.
What type of flooring do the apartments have?
The residences feature classic hardwood flooring throughout the living spaces. This highly attractive material is durable and incredibly easy to clean after a busy day.
Is laundry included in the apartment?
Every residence comes equipped with a dedicated washer and dryer. This convenient feature allows you to tackle laundry at your own pace without leaving home.
Do the apartments have A/C or specific climate control?
Residences feature built-in air conditioning systems. You can easily adjust the indoor climate to stay comfortable no matter the season.
Does the apartment have extra storage space?
Floor plans include spacious walk-in closets and extra storage areas, while select layouts offer a bonus flex room. These adaptable spaces provide plenty of room to organize all your gear.
What other community amenities are available?
Community amenities include a swimming pool, CODE Wellness fitness center, sand volleyball courts, and the Village Social event space. You can also grab a meal at The Goat Restaurant and Bar or coffee at Morning Ritual right outside your door.
What are the hours for the pool, gym, and clubhouse?
The fitness center is open from 5:00 AM to 10:00 PM, and the swimming pool operates daily from 10:00 AM to 10:00 PM. Our leasing office and coworking spaces are available from 10:00 AM to 6:00 PM to fit your daily schedule.
Does the community host resident social events?
Our team hosts summer sand volleyball leagues, wellness group classes, and various other resident activities. These frequent gatherings provide the ultimate opportunity to mingle and connect with your neighbors.
Is the apartment set up for remote work?
The community features a dedicated coworking space with private conference rooms and drop-in areas, while select residences include a bonus flex room. These quiet areas make it simple to maintain a productive and focused work-from-home routine.
Is the building secured or controlled access?
The buildings do not feature controlled access systems. Residents enjoy direct entry to their homes for a highly accessible, neighborhood feel.
What is the parking situation (including EV charging)?
Parking options include attached garages and on-site EV charging stations. This setup ensures you can keep your vehicle protected and fully charged for your daily commute.
Where do guests park, and do they need a permit or pay a fee?
Guest parking operates on a first-come, first-served basis throughout the community at no additional cost. Visitors do not need permits, making it simple for friends to drop by.
How do I get my packages (is there a locker system)?
The community utilizes a secure Luxer package locker system. You can retrieve your deliveries at your own convenience, knowing they are safely stored until you arrive.
Are the apartments ADA accessible, and do the buildings have elevators?
Select homes are fully ADA accessible, though the buildings do not feature elevators. These ground-level options guarantee comfortable and practical entry to your living space.
What are the closest options for grocery and dining?
You can dine on-site at The Goat Restaurant and Bar or Morning Ritual coffee shop, while Easton Town Center offers diverse retail options nearby. Having these dynamic locations close to home keeps your weekends fully booked.
How close is the property to major highways, commuter routes, or specific major employers?
The property offers quick access to major highways like SR 161. This highly connected position provides a straightforward and commuter-friendly route for daily travel.
Is public transportation easily accessible?
Public transportation options are located just a short distance from the community. These accessible transit routes provide a reliable alternative way to navigate the surrounding area without a car.
What schools and school districts are in the area?
The community is assigned to the New Albany-Plain Local Schools district. This established educational network provides reliable pathways for learning close to home.